FanTogether, operated by Cloud Free, LLC ("we," "our," or "us"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services, including text messaging, our website, and our community platform.
1. Information We Collect
- Personal Information: name, phone number, email address
- User Content: messages, images, and other content you submit via SMS, WhatsApp, or in our community
- Usage Data: information about how you interact with our website, app, or text messaging services
2. How We Use Your Information
We use your information to:
- Provide and improve our services
- Deliver community updates, event reminders, and notifications you've opted into
- Enable members to share and view community-generated content
- Ensure compliance with carrier and platform requirements (e.g., STOP/HELP keywords)
3. Sharing of Information
- We do not sell your personal information
- We may share limited information with service providers (Twilio, Mighty Networks, Zapier) who help us deliver messaging and community functionality
- We may disclose information if required by law
4. Your Choices
- Opt-In Consent: By joining FanTogether via web signup or by texting JOIN, you consent to receive SMS/MMS or WhatsApp messages
- Opt-Out: Unsubscribe anytime by replying STOP. You may also contact us using the information below
- Help: Reply HELP to receive additional information about our messaging service
5. Data Security
We take reasonable steps to protect your information from unauthorized access, use, or disclosure.
6. Children's Privacy
FanTogether is intended for users 16+. We do not knowingly collect information from children under 13.
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